Job Aim
工作目标
Keep
products abundance and shelves clean and in order; Provide customer service with
proper smile in that to ensure the highest standards of customer service, store
presentation, inventory management and store administration.
保证店铺货品的充足及货架的整齐和清洁，并且能微笑面对顾客，确保
公司顾客服务、店铺陈列以及仓库库存和其他事项的高标准运行。
Duties
and Responsibilities 工作责任
Customer
Service 顾客服务
To answer customers questions and provide excellent
customer service.
解答顾客的提问，同时积极主动地考虑顾客需要，为其提供良好的顾客服务
Provide a basket to the customer with above 3
products in hand.
为手上拿有三个以上的货品的顾客送上购物篮
Implementation of the 8 Golden Rules of Service
to improve customer service
贯彻八个黄金服务原则以提高顾客服务水平
Good welcoming when the customer enter the
store
热情接待每一个进入店铺的顾客
More information of products and promotion to
the customers
及时提供给顾客更多的
产品和促销信息
Customer service is our No.1 priority all the
time
一直以顾客满意作为顾客服务的第一位置
Ⅶ. Should act as cashier according to the
arrangement of store manager
在店经理的安排下，充当收银员的角色
Ⅷ. Promote
members card
提升会员卡
销售
Ⅸ. Participate
in bi-yearly stock take and routine cycle count
参与日常周期盘点和一年两次的大盘
Ⅹ. KPI—sales
vs target (OB and Non OB), members sales participation, redemption rate
绩效考核指标：目标与实际销售比（自有
品牌和非自有品牌），会员销售占比，换购率
Ⅺ. Stock Receiving 收货
Warehouse shipment – no need to check the
details for each carton. Just use the BTS system in scanning the barcode of
each carton by using HHT
不需要检查每一箱的细节，只用BTS系统通过HHT对每箱的条码进行扫描录入
Direct Supplier Delivery – continue to
check the details
直接供应商分发—持续稽查细节问题
声明：屈臣氏对于所有形式的
招聘均不以任何名义向劳动者收取押金及财物！
联系我们请说明是在
鱼壳网看到的
屈臣氏顾客服务专员（黄山，谢谢！
网址：http://huangshan.banyun360.com/lingshou/31719.html
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